When you delete this file, your system will recreate the same at the time of rebooting. In this case, the easiest way to resolve the Windows 10 Netflix app not working accurately problem is to delete the mspr.hds files. Therefore, an issue with these files can make you face the issues like Netflix app not opening or Netflix app crashes on startup, etc. The Netflix App uses Microsoft PlayReady utility to stream the DRM contents on your Windows 10 system. You might also like to learn: How to Delete Continue Watching on Netflix Method 3: Delete the mspr.hds Filesīe it Netflix, Amazon Prime Video, or Hotstar all these video streaming platforms are protected through the digital rights management (DRM). Try out each method one by one until the Netflix app crashes on startup or Netflix showing black screen error doesn’t get resolved. Since now you know the possible causes of why Windows 10 Netflix app not working properly, so let’s know the solutions now.
Windows media element is preventing playback. Compatibility issue with the device drivers. Windows 10 Netflix app not working issue can gravitate to several reasons and some of the most understandable causes are: Method 5: Change DNS Server and Flush DNS Cache. Method 2: Allow Netflix App to Use the High-performance GPU. How to Fix Netflix App Not Working on Windows 10. Netflix App Not Working on Windows 10. I would also suggest you to try creating a new user account and see if the issue persists in new user account.Ĭreate a local user or administrator account in Windows 10. Now, upload the logs to OneDrive and share the OneDrive link with us. Select a location to export the logs and click on Windows Logs, right click on Application and select Windows logo key + R, to open Run dialog box. Please share the Event Viewer logs so that we can the cause of the app crash. If the app crashes, please help us with the log files mentioned below to investigate on the issue. To the root cause of the issue, I would suggest you to update the computer to Windbuild again and check if the Netflix app crashes. We would like to know if you get any error message/code when the app crashes.Īs you have mentioned that after removing the Windbuild the Netflix app is working fine. I understand that Netflix app crashes or givesĪ black screen in Windbuild. I appreciate the efforts taken by you in resolving this issue. Thank you for writing to Microsoft Community Forums.
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